ARTC wants you, our customer, to be satisfied with your purchase. If you are not completely happy with your order, please give us the opportunity to make it right. Contact our mail/web product sales department at with your concerns.
In the unlikely event you receive a defective product from us we will happily replace it at no cost. Otherwise, all sales of recorded media (CDs and cassettes) are final.
Non-recording products (T-shirts, etc.), if still in brand new condition, may be returned within 30 days after delivery for a full refund (less shipping).
To obtain a return authorization and instructions on how to return your order (including the address to send it to), please e-mail your request to the sales department e-mail address above.
Orders are shipped within one week after being placed (usually within 2-3 days). Your credit card will not be charged until the order is shipped. You may request to change or cancel your order any time up to the day before it is actually shipped by sending an e-mail to . As long as we receive your e-mail before shipment, we will make the requested change.
ARTC is committed to preserving the privacy of users of our web site. Any information about you that we collect is used purely to improve the services we offer to you, and to make our web site's content easier to use and more appropriate to you. We may use this information, with your permission, to inform you about new products, updates to our web site, or other marketing information. ARTC does not sell, trade, or rent any information about our customers to third parties for marketing purposes.
Information collected for your order will be used to fill your order. Contact information, such as an e-mail address or phone number, may be used to contact you regarding your order. All information you provide is stored securely and will not be sold to third-party organizations. Our shopping cart checkout/payment site protects the security of personal information you transmit to us by using the Secure Sockets Layer (SSL) protocol, which encrypts the information you send. We do not reveal your credit card number when we confirm your order.